REFUND & RETURNS POLICY

Thank you for shopping with FuzzyDuck FB

We want every customer to be satisfied with their purchase. This policy explains your rights and our returns process.

  1. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective, or incorrect, please contact us within 30 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the damage or defect

Where a product is confirmed to be faulty, damaged in transit, or not as described, we will offer an appropriate remedy, including:

  • A replacement item

  • A repair where applicable

  • A full refund

This is in addition to your rights under the Consumer Rights Act 2015.

  1. Change of Mind Returns

Under the Consumer Contracts Regulations 2013, customers have the right to cancel most online purchases within 14 days of receiving their goods.

If you wish to return an item because you have changed your mind:

  • You must notify us within 14 days of receiving your order.

  • The item must be unused and returned in its original condition.

  • You must return the item within 14 days of notifying us of your cancellation.

Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.

  1. Refunds

Once a return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 14 days of receiving the returned item or evidence that it has been returned.

  1. Exclusions

Returns may not be accepted where:

  • The product has been intentionally damaged.

  • The product has been modified after delivery.

  • Damage has occurred through misuse or neglect.

  • The product shows excessive wear beyond normal inspection.

  1. Contact Information

For all return requests, please us through our 'CONTACT' page. 

 

SHIPPING POLICY

  1. Order Processing

Orders are normally processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next available business day.

  1. Delivery Estimates

United Kingdom

  • Standard Delivery: 2–5 business days

International Delivery

  • Delivery times vary by destination.

  • Customs processing may cause delays beyond our control.

Delivery estimates are provided as guidance only and are not guaranteed.

  1. Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

  1. Customs and Import Charges

International customers are responsible for any customs duties, taxes, import charges, or other fees imposed by their local authorities.

  1. Lost or Delayed Deliveries

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us and we will investigate with the delivery provider.

  1. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

We cannot be held responsible for delays or losses resulting from incorrect address information supplied during checkout.

TERMS OF SERVICE

  1. Overview

This website is operated by FuzzyDuck FB.

By accessing this website and placing an order, you agree to be bound by these Terms of Service.

  1. Products

We make every effort to ensure product descriptions and images accurately represent our products.

Minor variations in wood grain, colour, printing, or finish may occur and do not constitute defects.

  1. Pricing

All prices are displayed in Pounds Sterling (£).

We reserve the right to change prices at any time without prior notice.

  1. Orders

We reserve the right to refuse, cancel, or limit orders where:

  • Fraud is suspected.

  • Payment cannot be verified.

  • Stock availability issues arise.

  • Pricing errors occur.

  1. Intellectual Property

All content on this website, including logos, graphics, photographs, product descriptions, and branding, remains the property of [Company Name] unless otherwise stated.

Content may not be copied, reproduced, or distributed without written permission.

  1. Limitation of Liability

Nothing in these Terms excludes or limits any rights that consumers have under UK law.

To the maximum extent permitted by law, our liability shall not exceed the amount paid for the product giving rise to the claim.

  1. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

For your Privacy Policy, Shopify already provides a UK GDPR-compliant template that is regularly updated. 

 

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